Privacy Policy and Data Collection
Traffic Paralegal Services Professional Corporation (“Traffic Paralegal Services”, “we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information when you use our website, contact our office, or retain us for Provincial Offences Act and Highway Traffic Act matters in Ontario. This policy is intended to align with Canada’s private-sector privacy framework (including PIPEDA) and Ontario professional confidentiality obligations.
By using our website or communicating with us, you consent to the handling of information described below, subject to legal limits and your right to withdraw consent where applicable.
1) Scope
This policy applies to information collected:
- through our website (contact/appointment request forms, email links, and any chat features if offered);
- by phone, text, email, or other electronic messages;
- in person; and
- during intake, consultation, and the retainer process.
It does not apply to third-party sites we link to (including government websites). Those sites have their own privacy policies.
2) What “Personal Information” Means
“Personal information” is information about an identifiable individual (for example, contact details, identification information, and details about a ticket/charge). Business contact information may be treated differently depending on the context.
3) What We Collect
We collect only what is reasonably necessary.
Information you provide
- name, address, email, phone number
- date of birth (when needed for identification/accuracy)
- driver’s licence number (when needed/authorized)
- ticket/charge details (date, location, issuing authority, set fine, court location, allegation)
- correspondence and attachments you send us
- billing/payment information (retain ers, invoices, refunds)
Information we may obtain with your authorization (or where permitted by law)
- court scheduling/case status
- disclosure/evidence materials
- driver record/abstract information (where required and authorized)
- information from third parties acting for you (e.g., employer/fleet manager/family member), if you request it
Website/device data (typically non-identifying)
- IP address (security logging)
- device/browser type
- pages visited, time on pages, referral source
Where possible, this is used in aggregated form for security and website improvement.
4) How We Collect Information
We collect information through:
- online forms;
- phone/email communications;
- documents you provide/upload;
- cookies/analytics (see Section 8); and
- operational service providers (see Section 6).
5) Why We Use Personal Information
We use personal information to:
- respond to inquiries and provide general guidance;
- complete intake and verify identity (where required);
- provide services if retained (case management, requesting disclosure, communicating with the court/prosecution where permitted, preparing materials, attending proceedings);
- schedule appointments and track deadlines;
- process billing, retainers, invoices, and refunds;
- maintain quality, security, and internal records; and
- comply with legal/professional obligations.
We do not sell, rent, or trade personal information.
6) When We May Disclose Personal Information
We disclose only when necessary and appropriate:
- Service providers (limited, need-to-know)
Examples: secure file storage/document platforms, IT/cybersecurity support, payment processing (if offered), scheduling/communications tools. We use confidentiality and safeguards where feasible. - Legal requirements
We may disclose information to comply with a court order, subpoena, warrant, regulator request, or other lawful obligation. - Protection of rights and security
We may disclose limited information to investigate fraud, misuse, or security incidents, or to protect legal rights where permitted. - Your direction
If you ask us to communicate with a third party (e.g., employer/family member), we will share the minimum information needed.
7) Retention and Secure Disposal
We retain personal information only as long as necessary for the purposes above and for legal/professional record-keeping requirements. When no longer required, we take reasonable steps to securely delete, destroy, or de-identify it.
8) Cookies and Analytics
Our website may use cookies or similar tools to:
- keep the website functioning,
- remember preferences (where enabled),
- understand site usage (analytics), and
- support security and abuse prevention.
Your choices: You can manage cookies through your browser settings. Blocking cookies may reduce website functionality. Analytics are generally intended to be aggregated, but technical identifiers (like IP addresses) may be collected during standard web operations.
9) External Links (Including Government Websites)
We may link to external sites. We do not control them and are not responsible for their privacy practices. Review their policies before providing information.
Common official resources:
- Ontario ticket payment portal: https://www.ontario.ca/page/pay-your-provincial-offences-ticket
- Ontario driver record info: https://www.ontario.ca/page/get-driving-record
- Office of the Privacy Commissioner of Canada (OPC): https://www.priv.gc.ca/
10) Safeguards
We use reasonable safeguards appropriate to the sensitivity of the information, which may include:
- need-to-know access controls,
- password protection and multi-factor authentication where available,
- encryption where appropriate,
- secure backups and monitoring, and
- staff policies and training.
No system is risk-free. If you receive suspicious messages claiming to be from our office, contact us using the contact details listed on our official website.
11) Access, Corrections, and Privacy Requests
You may request access to, or correction of, the personal information we hold about you (subject to legal/professional limits). Requests should be made in writing to our Privacy Officer using the contact information on our website. Provide enough detail to locate your file (e.g., full name and ticket number if available).
12) Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information through our website, contact us so we can address it.
13) Updates
We may update this policy from time to time. The current version will be posted on our website. Continued use of the site after updates are posted constitutes acceptance of the revised policy.
14) Contact: Privacy Officer
For privacy questions or requests, contact our Privacy Officer using the details on our website Contact page. If you are not satisfied with our response, you may contact the OPC: https://www.priv.gc.ca/